Db54 Privacy Policy — Your Data Is Safe With Us

Db54 (db54.app) is an internationally licensed online Sports Betting and gaming platform serving millions of users in Bangladesh and around the world. This Privacy Policy explains how db54 collects, processes, and protects your personal information.

This Privacy Policy applies to the following:

• Browsing the db54.app website or creating an account.
• Downloading and using the db54 mobile app (Android or iOS).
• Using any game, betting, or financial service on db54.
• Contacting db54's support team via email or live chat.
• Participating in db54 promotions or referral programs.

If you disagree with any part of this Privacy Policy, please stop using the db54 platform and contact our support team.

Db54 only collects information that is strictly necessary to deliver quality service and ensure security. Full details are provided in the table below:

Db54 follows a clear legal basis for collecting your information. Each basis is explained in detail below:

• Contract Performance: To fulfill db54's service agreement with you — including opening your account, processing payments, and delivering gaming services.
• Legal Obligations: To comply with anti-money laundering (AML) requirements, age verification, and regulatory reporting obligations.
• Legitimate Interest: To prevent fraud, maintain platform security, and improve service quality.
• Your Consent: To send marketing emails or promotional notifications — which you can withdraw consent for at any time.

Db54 uses the data it collects for the following purposes — and only these purposes:

• Account Management: To manage registration, login, password recovery, and account verification.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Security: To detect and prevent unauthorized access, fraud, and attempts to create multiple accounts.
• Service Improvement: To analyse usage patterns and improve the platform's design and functionality.
• Personalisation: To recommend promotions and games tailored to your preferences.
• Legal Compliance: To meet regulatory requirements and retain evidence for dispute resolution.
• Customer Support: To resolve your complaints and queries promptly and effectively.

Db54 never uses your information beyond the purposes listed above. If we ever need to use it for a new purpose, you will be notified separately and, where required, your consent will be obtained.

Db54's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your browser or device.

Most browsers allow you to manage cookies. Please note that disabling essential cookies may cause some features of db54 to not function properly.

Db54 never sells your personal data. However, in specific and limited circumstances, information may be shared with the following parties:

• Payment Processors: With bKash, Nagad, Rocket, and banking partners — solely for completing transactions.
• Identity Verification Service: Authorized third-party KYC providers — all of whom are held to the same privacy standards we uphold.
• Regulatory Authority: When required by law, in response to requests from government or regulatory authorities.
• Legal Process: As part of a court order or legal investigation.

Db54 applies industry-leading technical standards to keep your data secure. The following measures form the core of our security framework:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data (such as passwords) is stored using hashing and encryption.
• Firewall & DDoS Protection: Servers are protected by multi-layered firewalls and active intrusion prevention systems.
• Security Audits: Regular third-party security audits are conducted.
• Access Controls: Only authorized personnel are permitted to access specific data.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Backup & Recovery: Regular encrypted backups of data are stored on secure servers.

Under db54's Privacy Policy, you are entitled to the rights listed below. To exercise any of these rights, please contact our support team:

Db54 typically responds to rights requests within 30 days of receipt. For complex requests, this may extend up to 90 days, and you will be informed in advance if that is the case.

Db54 is strictly a platform for users aged 18 and above. We take the following steps to protect the privacy of minors:

• Age verification is mandatory at registration, and a strict KYC process is enforced using a national ID or passport.
• If db54 becomes aware that any individual under the age of 18 has provided personal data, it will be deleted immediately and the associated account will be closed.
• If parents have concerns, they can contact our support team directly — action will be taken within 24 hours of receiving a complaint.

Db54 may update this Privacy Policy from time to time. Any changes will follow the process outlined below:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will receive advance notice at your registered email address for any significant changes.
• The effective date of any changes will be clearly stated.
• For significant changes, a pop-up notification will appear when you log in to the platform.

Continued use of db54 after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, complaints, or requests to exercise your data rights regarding this Privacy Policy, please contact db54:

• Email: [email protected]
• Live Chat: 24/7 support is available by logging in to the platform.
• Response Time: Privacy-related requests are typically responded to within 72 hours.

Db54 believes transparency is the foundation of lasting trust. Share any concerns with us directly — we are always ready to help.